A Message to our Patients about our office policies during the Covid-19 Pandemic
As a valued member of our Atlantic Surgical Group patient community, we appreciate the trust you place in us and want to inform you about how we are addressing the safety of our patients and staff during this COVID-19 pandemic.
We are closely monitoring events in our local community and continuously updating our policies and protocols as a result of new information. Please know that our office is following all recommended guidance from public health authorities, including best practices for hygiene, infection control and medical professional team health. We feel confident in our ability to continue safely seeing patients and providing the excellent care you have come to expect.
Our highest priority is to keep all of our patients and staff as safe as possible. Therefore, at the recommendation of the CDC, we will be implementing the following protocols when a patient visits our office.
Whether you have a live office visit scheduled or a telemedicine visit, you will receive an email one week prior to the appointment date with a link to connect you to Phreesia, which is a program that connects you to our office paperwork. This is not a download, and you do not have to print out anything. Here you will find paperwork that needs to be filled out prior to your appointment. In fact, this paperwork must be filled out by 48 hours before your appointment. or else your appointment will have to be rescheduled. You will receive both a text message and a phone call in advance of your appointment as a reminder.
If you are having a telemedicine visit, you will also receive a text message containing a link that will allow you to download a program called pMD. When you download this program, it will instruct you how to register with pMD. This program allows us to hold telemedicine visits in a secure and HIPAA compliant fashion. When your appointment time comes, you will receive a phone call from your doctor through the pMD app to initiate your appointment. It's like facetime, but with a safe and secure connection.
For safety reasons, we are not allowing patients to wait in our waiting room. Similarly, we are keeping our front door locked at all times. Therefore, when arriving at the office, we ask you to remain in your car and notify us of your arrival by calling 732-531-5445, and pressing option 11. Only a minimum number of patients are admitted to the office at any one time. We take extreme care to clean and sanitize the examination rooms in between each and every patient visit. You will then receive a call when it is time for your appointment. The staff will come unlock the door for you and bring you into the office.
All persons who enter the office will have their temperature taken. If a person has a temperature of 100.4 or higher, that person will not be admitted to the office, and will be referred to their primary care physician. All persons who enter the office are required sanitize their hands, and to wear a face mask (bandanas and gaiters are not permitted). If you arrive at our office without a face mask, we must deny you entry and reschedule your appointment. This is for the health and safety of you, our other patients, and our staff.
We ask that you have no other person accompany you inside our office for your appointment, with the exception of patients who are discussing upcoming cancer surgery, or patients with a necessary caregiver
We understand that these measures may be less than convenient, however we are doing all this for your protection, as well as the protection of our other patients and our staff. If you have any questions about this notification or your upcoming appointment, please call our office at 732-531-5445.
Thank you for your continued trust and loyalty as we work together to help keep our patients, doctors, and staff free from COVID-19.